The WFC Group has extensive experience in workforce management implementations and upgrades for clients of all sizes, across all verticals. Our customized approach to implementations and upgrades allows us to provide clients with the best solutions based on their needs and goals.
Implementation & Upgrade Approach
We dive into your organization, examine your needs and provide customized implementation and upgrade solutions.
We’ll present our findings, recommendations and timeline for your implementation and upgrade solutions.
Analysis & Design
We will sit down with your core team to identify your ‘as is’ process of how you handle time and attendance for your employees.
We schedule time with you to sit down and discuss implementation and upgrade progress and next steps.
Configuration & Build
We’ll set up your workforce management software and make sure it’s up to speed.
We’ll work with you to create customized test scripts.
We’ll design a custom training program to ensure continuity and bridge the gap between your workforce management software implementation and training.
Unit & User Testing
- Unit: We’ll personally test your workforce management software to ensure all issues are resolved before introducing to your team.
- User: You try to break it! This is the most important part of the process as we allow your end users to try and trick the system
We walk you through the Go Live sequence, even making the call with you to Kronos, ADP, Workbrain, Ultimate Software, or whomever you choose, so that we can bridge the gap between our implementation and their support of your workforce management software.